Terms of Service
These Terms of Service govern the use of the my-biz.app website, trial requests, hosted ERP services, related support, and communication channels offered by ODOO4projects LLC.
- By using this website or engaging our services, you agree to these terms.
- If you use the service on behalf of an organization, you confirm you are authorized to bind that organization.
- We may update these terms from time to time by publishing an updated version on this page.
Service Scope
my-biz.app provides hosted ERP-related services, including trial environments, managed hosting, operational setup, support, maintenance, and related consulting. Specific commercial scope, support windows, included services, and infrastructure details may be defined in a separate order, quote, or service agreement.
Customer Responsibilities
- You are responsible for the accuracy, legality, and integrity of the data you place into the service.
- You are responsible for your internal user management, access permissions, and safeguarding credentials.
- You must not use the service for unlawful activity, abusive traffic, malicious code, spam, or unauthorized access attempts.
- You remain responsible for reviewing whether the service is suitable for your regulatory, tax, accounting, and sector-specific requirements.
Availability and Support
We aim to operate a stable and professionally maintained hosting environment, but we do not guarantee uninterrupted availability. Maintenance, upgrades, security work, third-party outages, force majeure events, and internet infrastructure issues may affect access from time to time.
- Support is provided according to the commercial package or agreement in place.
- Response times are targets unless explicitly defined as contractual service levels.
- We may suspend or restrict access where necessary to protect the platform, customers, or data.
Trials and Non-Paid Use
Free trials and evaluation environments are provided on an as-is and as-available basis. Trial environments may be limited, reset, suspended, or deleted at our discretion unless otherwise agreed in writing.
Fees and Payment
Paid services are billed according to the proposal, quote, order form, or service agreement accepted by the customer. Late or failed payments may lead to suspension of service after notice where commercially reasonable.
Data, Backups, and Exit
- As between the parties, customer business data remains the customer's data.
- We may maintain operational backups for resilience and recovery purposes, but customers should keep their own copies of critical business records where appropriate.
- After termination, we may retain or delete data according to the applicable agreement, legal obligations, and operational retention periods.
Intellectual Property
We retain all rights in our website content, service design, documentation, processes, custom materials, and deliverables except to the extent otherwise agreed in writing. Third-party software, including Odoo Community Edition and related components, remains subject to the rights and licenses of its respective owners.
Disclaimers and Liability
- The service is provided without warranties of uninterrupted operation, fitness for a particular purpose, or error-free performance except where such disclaimers are not legally permitted.
- To the maximum extent allowed by law, we are not liable for indirect, incidental, special, consequential, or lost-profit damages.
- To the maximum extent allowed by law, our aggregate liability arising out of the service will not exceed the fees paid by the customer for the relevant service during the twelve months before the event giving rise to the claim, unless a separate written agreement states otherwise.
Termination
Either party may terminate according to the applicable contract or, if none exists, on reasonable notice. We may terminate or suspend access immediately for serious misuse, security risk, unlawful use, or non-payment.
Privacy and Cookies
This notice explains how ODOO4projects LLC processes personal data when you visit my-biz.app, submit forms, interact with the chat agent, or engage with our hosted ERP services.
- We collect information you submit directly, including contact details, trial requests, career applications, and support messages.
- We collect technical and attribution data such as IP-related request data, browser and device details, pages visited, referral information, and UTM parameters used for campaign tracking.
- When you use the chat agent, we process the text you submit together with contextual metadata needed to respond and route the interaction.
How We Use Data
- To respond to inquiries, process trial requests, and manage commercial conversations.
- To operate, secure, maintain, and improve the website and hosted ERP services.
- To understand traffic sources, campaign performance, outbound link activity, and user interactions through analytics.
- To review applications and potential partnerships or commercial opportunities.
Analytics, Tracking, and UTM Parameters
We use Plausible analytics and related event tracking on this website. We also pass campaign tracking parameters such as `utm_source`, `utm_medium`, `utm_campaign`, `utm_term`, and `utm_content` through forms, links, and webhook submissions so we can attribute leads and understand which channels are generating interest.
- We record custom interaction events such as meeting interest, trial requests, chatbot engagement, search usage, and email feedback submissions.
- Tagged outbound link tracking may record the destination URL of clicked links.
- Analytics and event data may be combined with form submissions and webhook payloads for operational and marketing attribution.
Cookies
The website may use cookies or similar browser storage mechanisms that support site operation, session continuity, analytics delivery, and campaign attribution. These technologies may be set by the site itself or by the analytics tooling used on the site.
- Essential storage may be used for core functionality and request handling.
- Analytics-related storage may be used to understand traffic and interactions.
- Marketing attribution data may persist in URLs, requests, and submitted forms even where no long-lived cookie is used.
Sharing and Processors
We may share data with infrastructure, hosting, analytics, communication, and service providers where needed to operate the website and service. We may also disclose data where required by law, regulation, or to protect legal rights, platform security, or other users.
Retention
We retain personal data for as long as reasonably necessary for the purpose for which it was collected, to manage the customer relationship, to maintain operational records, and to meet legal, accounting, or compliance obligations.
Your Rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, or portability regarding your personal data. You may contact us at support@ODOO4projects.com for privacy-related requests.